Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Clinical Softworks ("Company," "we," "our," or "us") regarding your use of our healthcare technology solutions, including Loop, ValveTraq+, Anamarc, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

2. Description of Services

Clinical Softworks provides healthcare technology solutions designed to enhance communication, coordination, and education among care teams. Our Services include:

• Loop: Patient communication and care coordination platform
• ValveTraq+: Cardiac valve surveillance and monitoring system
• Anamarc: Anesthesia management and documentation solution
• Related software applications, integrations, and support services

3. User Eligibility and Registration

3.1 Eligibility

Our Services are intended for use by healthcare professionals, healthcare organizations, and authorized personnel. You must be at least 18 years old and have the legal authority to enter into these Terms.

3.2 Account Registration

To access certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Services only for legitimate healthcare purposes, including:

• Patient care coordination and communication
• Clinical documentation and record-keeping
• Healthcare quality improvement initiatives
• Compliance with healthcare regulations

4.2 Prohibited Uses

You agree not to:

• Use the Services for any unlawful or unauthorized purpose
• Violate any applicable laws, regulations, or professional standards
• Attempt to gain unauthorized access to our systems or data
• Interfere with or disrupt the Services or servers
• Transmit malicious code, viruses, or harmful content
• Share your account credentials with unauthorized persons
• Use the Services to spam, harass, or harm others

5. Data and Privacy

Your privacy and the security of healthcare data are paramount to us. Our collection, use, and protection of your information are governed by our Privacy Policy, which is incorporated into these Terms by reference.

You acknowledge that our Services may involve the processing of sensitive healthcare information. We maintain appropriate data processing agreements with healthcare entities as required by law.

6. Intellectual Property Rights

6.1 Our Rights

The Services and all related content, features, and functionality are owned by Clinical Softworks and are protected by copyright, trademark, and other intellectual property laws.

6.2 Your Rights

You retain ownership of any data, content, or information you submit through our Services. You grant us a limited license to use such content solely to provide the Services to you.

7. Service Availability and Modifications

We strive to maintain high availability of our Services but cannot guarantee uninterrupted access. We may:

• Perform scheduled maintenance and updates
• Modify or discontinue features with reasonable notice
• Suspend access for security or compliance reasons
• Update these Terms as necessary

8. Payment Terms

If you subscribe to paid Services:

• Fees are due according to your subscription agreement
• All fees are non-refundable unless otherwise specified
• We may change pricing with 30 days' notice
• Overdue accounts may result in service suspension

9. Limitation of Liability

To the maximum extent permitted by law, Clinical Softworks shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to these Terms or the Services.

Our total liability shall not exceed the amount paid by you for the Services in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Clinical Softworks from any claims, damages, or expenses arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

11. Termination

Either party may terminate these Terms:

• With 30 days' written notice for convenience
• Immediately for material breach of these Terms
• As required by law or regulation

Upon termination, your access to the Services will cease, and we will handle your data according to our Privacy Policy and applicable law.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of [State/Jurisdiction] without regard to conflict of law principles. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13. General Provisions

• These Terms constitute the entire agreement between the parties
• If any provision is found unenforceable, the remainder shall remain in effect
• We may assign these Terms; you may not without our consent
• No waiver of any term shall be deemed a continuing waiver

14. Contact Information

For questions about these Terms, please contact us: